Technical Documents Writer

About the Job

Avid’s Video and Media business unit is responsible for all of Avid’s products and solutions used for video creation and management. Avid is the global market leader in video creation tools for film, television entertainment, news and sports, providing media creation solutions for individual creatives through to the largest media enterprises, whether delivered on premise, or through the cloud, as products, SaaS or managed services. 

This role sits within Video and Media business unit’s strategy, alliances and business development function. This is a small and highly strategic team, that works across Avid’s business functions, with its principal customers and its growing ecosystem of partners, to lead the development of the business unit’s strategy, to augment Avid’s solutions through a network of partnerships and targeted acquisitions, and to work with customers to help them initiate their transformation initiatives. 

As Technical Writer for our API suite in the Video and Media business unit, you will develop the technical developer documentation, website and technical explainers for this new platform developer team. As part of developing this team you will work with a cross functional teams in product management, engineering and professional services. Building a vibrant ecosystem of complementary partners, who enable and enhance our clients’ workflows, as they strive for better connected, higher quality and seamless creative and media management solutions. 

The Video and Media business unit’s portfolio of Media Composer, MediaCentral and our Nexis platform, provide market leading capabilities that are trusted by clients across the globe and used to create, edit manage and store their video content. Building on top of these market leading capabilities, the partners and alliance team will ensure that partner solutions are well articulated, fully supported and can be relied on for the most challenging workflows environments. 

Job Responsibilities

• Establish a Tech. Doc / Website / Publishing / Dev Portal approach for the API toolkit  
• Review inbound enquiries and ensure frequently asked questions are captured and responded to on the developer portal
• Published case studies together with partners and clients 
• Communicate clearly and effectively to our stakeholders in partner development teams as well as avid internal stakeholders such as professional services and solution architects
• Develop a clear voice for the technical community with a bias towards clarity and simplicity over technical jargon
• Collaborate closely with the development teams and the API tools team 
• Optimize and leverage Avid’s core capabilities, working closely with product and technical teams, whilst ensuring a relentless focus on optimal client outcomes and open workflows 

Skills & Experience

• 5+ years of experience in writing technical documentation for developer frameworks  
• Cloud and SaaS ecosystem experience, including technical expertise in how these systems are deployed, managed and integrated with third party tools to deliver customer solutions 
• Exceptional communication skills
• Enjoy guiding developers through a complex technical environment, helping them get the most out of the available features 
• Strong teamwork skills to successfully work in a highly matrixed environment
• Ability to work in a fast-paced environment
• Team player, who adjusts quickly as plans evolve