Technical Writer Intern

About the Job

Intuit is seeking a highly motivated and talented Technical Writer Internship for a Summer Internship in our Developer Relations Team. This exciting internship is a 12-week opportunity for the right individual to join a fun, dynamic, and fast-paced environment where you will work with a team of Content Designers, Product Managers, Engineers, and Content Designers who are working to help millions of customers across our Products.

Job Responsibilities

• Create clear and concise contextual/point-of-need help and learning content from documentation to technical blog posts
• Review and edit content developed by other team members
• Work closely with internal business stakeholders to understand key customer needs
• Manage multiple projects and priorities
• Identify opportunities to improve processes and procedures
• Create helpful, scalable documentation on the processes
• Troubleshoot application issues related to point-of-need content
• Gain familiarity and proficiency with our Intuit Business
• Use data to derive customer insights to help solve customer problems
• Validate deliverables by performing content reviews based on quantitative data and customer feedback
• Innovate and explore creative ideas on improving the customer experience.
• Develop and implement projects, communication, and engagement initiatives that drive the overall channel strategy, reflect the key messages and connect to the target audience
• Identify and share opportunities based on themes in feedback
• Collaborate with partners across the company to establish and support project requirements
• Write, design and distribute campaigns
• Collect, analyze, and report data on projects
• Strong project management skills (i.e., planning, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking
• Strong written and oral communication and listening skills

Skills & Experience

• Current enrollment in a degree-seeking undergraduate program, with an anticipated graduation date no earlier than December 2023
• Must reside in the U.S. during the summer internship program (see location below)
• Exceptional written communication skills, with strong design aesthetics as it relates to the visual communication of information
• Strong strategic and analytical skills
• Passion for tech industry and demonstrated interest in business, communication, marketing, customer engagement (such as through major/minor, past work experience, and co-curricular activities)
• Excellent problem-solving skills and good judgment
• Driven and a self-starter; curious and enjoys solving hard problems
• Desire to work in a structured authoring environment such as DITA/XML, markup, or HTML
• Familiarity with Git and GitHub
• Experience using authoring/content creation tools such as Medium, Wordpress, Oxygen XML Editor, OpenGrok, etc.
• Bonus: experience writing technical content, documentation, or tutorials
• Experience or exposure to modern software languages (like React, Python, Java, JS) and use of APIs
• Good problem-solving skills
• Excellent written communication skills
• Strong ability to plan, prioritize, and carry out complex writing projects with attention to detail
• Excellent organizational and time-management skills
• A team player mentality, willing and able to pitch in whenever and wherever needed
• Technical Skill Desired