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Technical Writer Intern

Intuit

Mountain View, CA, USA

Full time

Content and Writing

HTML React Java Python APIs JavaScript

Feb 17

About the Job

Intuit is seeking a highly motivated and talented Technical Writer Internship for a Summer Internship in our Developer Relations Team. This exciting internship is a 12-week opportunity for the right individual to join a fun, dynamic, and fast-paced environment where you will work with a team of Content Designers, Product Managers, Engineers, and Content Designers who are working to help millions of customers across our Products.

Job Responsibilities

  • Create clear and concise contextual/point-of-need help and learning content from documentation to technical blog posts
  • Review and edit content developed by other team members
  • Work closely with internal business stakeholders to understand key customer needs
  • Manage multiple projects and priorities
  • Identify opportunities to improve processes and procedures
  • Create helpful, scalable documentation on the processes
  • Troubleshoot application issues related to point-of-need content
  • Gain familiarity and proficiency with our Intuit Business
  • Use data to derive customer insights to help solve customer problems
  • Validate deliverables by performing content reviews based on quantitative data and customer feedback
  • Innovate and explore creative ideas on improving the customer experience.
  • Develop and implement projects, communication, and engagement initiatives that drive the overall channel strategy, reflect the key messages and connect to the target audience
  • Identify and share opportunities based on themes in feedback
  • Collaborate with partners across the company to establish and support project requirements
  • Write, design and distribute campaigns
  • Collect, analyze, and report data on projects
  • Strong project management skills (i.e., planning, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking
  • Strong written and oral communication and listening skills

Skills & Experience

  • Current enrollment in a degree-seeking undergraduate program, with an anticipated graduation date no earlier than December 2023
  • Must reside in the U.S. during the summer internship program (see location below)
  • Exceptional written communication skills, with strong design aesthetics as it relates to the visual communication of information
  • Strong strategic and analytical skills
  • Passion for tech industry and demonstrated interest in business, communication, marketing, customer engagement (such as through major/minor, past work experience, and co-curricular activities)
  • Excellent problem-solving skills and good judgment
  • Driven and a self-starter; curious and enjoys solving hard problems
  • Desire to work in a structured authoring environment such as DITA/XML, markup, or HTML
  • Familiarity with Git and GitHub
  • Experience using authoring/content creation tools such as Medium, Wordpress, Oxygen XML Editor, OpenGrok, etc.
  • Bonus: experience writing technical content, documentation, or tutorials
  • Experience or exposure to modern software languages (like React, Python, Java, JS) and use of APIs
  • Good problem-solving skills
  • Excellent written communication skills
  • Strong ability to plan, prioritize, and carry out complex writing projects with attention to detail
  • Excellent organizational and time-management skills
  • A team player mentality, willing and able to pitch in whenever and wherever needed
  • Technical Skill Desired

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Intuit

The global financial technology platform with TurboTax, Credit Karma, QuickBooks, and Mailchimp that powers prosperity

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