Lead Technical Writer

About the Job

The Developer Relations team’s mission is to create an outstanding experience for developers, engaging them in the communities where they live and supporting them with the right resources and programs as they learn about Mastercard and integrate to our suite of APIs and platforms.

Mastercard has an opportunity to provide a lot of value and technical leadership to the developer community. Aside from running run one of the biggest networks in the world processing billions of transactions through card payments and APIs, we are world leaders in security, networking, security/cryptography, AI/Machine Learning, data analytics and all of it globally and at huge scale.

As Lead Technical Writer, your mission will be to educate the external developer communities about what Mastercard can do for them and provide them along with value-add tooling to help them integrate and get their visionary products to market at the speed they want to move at. You will be integral in crafting our developer relations strategy and executing on this critical piece of our vision.

Job Responsibilities

• Produce high-quality feature guides, Developer/Tech articles, technical content together with subject matter experts and technical staff across API services
• Build our DevRel content plan and shape the development of our content with your writing expertise
• Interview customers / users and internal developer / engineers teams to build content and understand improvement areas
• Lead our community engagements across blog, social media and other channels
• Provide editorial oversight for technical Subject Matter Experts creating content
• Re-purposing internal documentation for publishing externally
• Generating innovative ideas for content while working both independently and collaboratively
• Writing for a developer audience using appropriate tone and language for the audience
• Act as an evangelist across channels
• Host and manage webinars, tutorials and other content across our community
• Work with API Product Owners to create engaging product landing pages
• Utilize market trends, hot topics and product news to craft storytelling across formats
• Manage all content versioning and editorial processes

Skills & Experience

• A passion for a wide range of developer products and tools with a strong desire to engage with the developer community
• Demonstrated ability to upskill on new technologies/frameworks/tools
• Compelling story teller with an ability to communicate complex technology simply to technical and non-technical audiences
• Enthusiastic about educating and enabling others and helping developers solve problems
• Experience writing/organizing/publishing technical documentation, blogs, and newsletters that are geared towards a developer audience
• Experience writing technical documentation for APIs along with tutorials, how-to guides, blogs etc.
• Experience with publishing media content like blogs/vlogs
• Have a portfolio of published technical content

Not required, but would make you stand out:

• Experience in a direct, hands-on community or end-user focused role such as developer advocacy and technical community management
• Experience speaking at developer events like conferences and meet-ups.
• Experience in software development and coding to API's across a range of languages and frameworks