Lead Tech Community Manager, Tech Academy



Full time

Community Management

Feb 2

About the Job

Tech Academy team serves all internal technical engineers at TikTok, as well as external software developers across the entire tech industry. Our mission is to help software engineers to discover and develop their potential, by providing high-value technical knowledge contents, professional talent-training programs, and various technology related activities.

This is a challenging role with massive opportunity to bring your career to the next level. As part of the team, you will be responsible for building developer relations, creating and managing technology contents, planning technical training activities, and promoting engineer/geek culture within the community.

At here, you will take part in building of TikTok's technical skill development system. You will contribute to efforts such as producing technical courses, contents and activities that are tailored to the needs of the engineers, while taking factors such as data indicators, technical system, and team culture into account.

Job Responsibilities

  • Operating Chinese and English communities of Tech Academy that serves engineers outside of China, by establishing operation mechanisms, improving product functions, planning contents and events;
  • Creating a good amount of high quality technical knowledge content, organising user activity in both communities, and to establishing a benign ecology in which engineers are willing to produce and consume contents;
  • Organise and implement technical exchange activities in order to promote knowledge sharing environment and engineer culture in the company;
  • Leading a team to plan and build learning & training systems for R&D engineers in respective tech teams, according to their need for skill development. Formulate training development plans and programs, produce courses and implement training and other operations to help the R&D engineers in TikTok achieve continuous learning and growth;
  • Helping technical teams at TikTok to create a strong branding in the industry. Exploring ways to systematically transform internal knowledge, technologies, product, and highly efficient practices into an influential brand of TikTok’s.
  • Establishing data-driven systems to monitor/analyse goals and objectives.

Skills & Experience

  • Bachelor degree or above, with 5+ years of experience in the Internet industry;
  • Familiar with tech communities, open source communities, or other vertical communities. Has relevant work experience in technical domain. Internet industry background is preferred;
  • Able to apply matured methodologies for community operation; strong data analysis capabilities; good at digging out problems from data and promoting functional optimization;
  • Being careful, responsible, and empathetic. Has excellent communication skills, problem solving skills and teamwork spirit;
  • Proactively taking ownership, with strong project and resource management skills;
  • Bilingual in English and Mandarin, as there is need of working with Chinese native speakers and English-speaking stakeholders.

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