Technical Writer


Maharashtra, India

Full time

Content and Writing

Technical Writing SEO HTML CSS


Nov 15

About the Job

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful – in real time. To accomplish this, we create online IT administrator docs and KB-style articles, as well as in-app labels and messages.

In the process of creating content for our SaaS identity management customers, you’ll work with members of several other teams: Product Management, Engineering, UX/UI design, DevOps, QA, Professional Services and Support in a dynamic, continuous delivery deployment environment. You’ll need to be willing to dig for answers sometimes.

Job Responsibilities

  • Work closely with other Tech Writers and Project Managers on scope, sizing, and priority of tasks to ensure timely delivery of all documentation products
  • Test documentation prior to publishing, and maintain it as needed
  • Meet the dynamic timelines of product documentation written for continuous deployment
  • Collaborate closely with other writers to edit shared content and integrate new content
  • Work with PM and beta customers on beta documentation and related enablement content

Skills & Experience

  • 2+ years of professional writing experience, backed by a degree in English or a related field
  • Experience writing content for non-technical & technical audiences, such as IT administrators
  • Excellent collaboration & communication skills (both verbal and written)
  • Proven ability to research and experiment with unfamiliar subject matter
  • Ability to work in a dynamic and rapidly changing environment

Preferred Skills & Experience:

  • Professional writing experience on a SaaS product
  • Familiarity with content strategy, SEO, and information architecture
  • Working in HTML (or other markup language) & .css for online delivery
  • Understanding of identity management, governance and compliance
  • Comfortable following Agile methodologies & using issue tracking tools

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SailPoint is the leader in identity security for the cloud enterprise