Senior Technical Writer
About the Job
Alation is looking for a Senior Technical Writer to join our team. You will be responsible for developing comprehensive Technical Product Documentation for varying user audiences. The Product Documentation team is part of Alation’s Self-Service and Adoptability group which is dedicated to helping customers improve their knowledge, skills and effectiveness with Alation.
We are looking for a highly motivated and experienced documentation expert with a desire to empower a curious and rational world and a talent for transforming complex technical concepts into user-friendly and clear instructions
Job Responsibilities
- Gain a broad and deep understanding of the Alation product
- Independently gather information from subject matter experts
- Create engaging content that accurately and completely meets the needs of a target audience (admins, analysts, business users)
- Author various types of technical documentation, such as release notes, FAQs, feature documentation, troubleshooting articles, topical guides, and on-demand docs
- Draft, edit, and publish documentation, working closely with the Engineering, Design, and Product teams to ensure quality
- Perform peer documentation reviews
- Maintain the existing information architecture and repositories
- Collaborate with the team in creating a successful information strategy for the company
- Contribute to creating effective documentation processes
- Contribute to discussions on the Customer Community site as an Alation expert
Skills & Experience
- 7 years of industry experience as a technical writer creating documentation for software products in the data industry
- Excellent written and verbal communication skills
- A solid understanding of style guides and their application
- Able to work in a fast-paced and dynamic environment
- Ability to prioritize multiple tasks and work streams and deliver on schedule
- A collaborative approach to getting things done
- Creativity and curiosity, motivation to get to the root cause, attention to detail
Nice to have:
- Experience in RDBMS and SQL, including reading and writing SQL queries
- Experience with Docs as Code, GitHub, MadCap Flare, or other documentation development tools
- Confidence using the Linux command line
- Familiarity with the ETL processes and BI tools
- Familiarity with the Big Data analytics and cloud platforms
- Strong analytical skills and critical thinking
Job Benefits
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
- and much, much more!
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