About the Job

Alation is looking for a Senior Technical Writer to join our team. You will be responsible for developing comprehensive Technical Product Documentation for varying user audiences. The Product Documentation team is part of Alation’s Self-Service and Adoptability group which is dedicated to helping customers improve their knowledge, skills and effectiveness with Alation.

We are looking for a highly motivated and experienced documentation expert with a desire to empower a curious and rational world and a talent for transforming complex technical concepts into user-friendly and clear instructions

Job Responsibilities

• Gain a broad and deep understanding of the Alation product
• Independently gather information from subject matter experts
• Create engaging content that accurately and completely meets the needs of a target audience (admins, analysts, business users)
• Author various types of technical documentation, such as release notes, FAQs, feature documentation, troubleshooting articles, topical guides, and on-demand docs
• Draft, edit, and publish documentation, working closely with the Engineering, Design, and Product teams to ensure quality
• Perform peer documentation reviews
• Maintain the existing information architecture and repositories
• Collaborate with the team in creating a successful information strategy for the company
• Contribute to creating effective documentation processes
• Contribute to discussions on the Customer Community site as an Alation expert

Skills & Experience

• 7 years of industry experience as a technical writer creating documentation for software products in the data industry
• Excellent written and verbal communication skills
• A solid understanding of style guides and their application
• Able to work in a fast-paced and dynamic environment
• Ability to prioritize multiple tasks and work streams and deliver on schedule
• A collaborative approach to getting things done
• Creativity and curiosity, motivation to get to the root cause, attention to detail

Nice to have:

• Experience in RDBMS and SQL, including reading and writing SQL queries
• Experience with Docs as Code, GitHub, MadCap Flare, or other documentation development tools
• Confidence using the Linux command line
• Familiarity with the ETL processes and BI tools
• Familiarity with the Big Data analytics and cloud platforms
• Strong analytical skills and critical thinking

Job Benefits

• Market-Leading Data Catalog Provider
• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment and development opportunities
• Competitive pay and health offerings including commuter benefits
• Flexible time off to relax and recharge
• and much, much more!