About the Job

Fireblocks is searching for a technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in an agile, enterprise-level SaaS company, and have the ability to evaluate and analyze complex information and a natural desire to help people understand it.

Job Responsibilities

• Develop comprehensive documentation that meets organizational standards
• Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• Evaluate current content and develop innovative methods for improvement
• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation

Skills & Experience

• Bachelor’s degree (or higher) in English, journalism, communications, or a relevant technical field
• A minimum of 3 years of experience as a technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedures for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

Preferred skills and qualifications:

• Firm understanding of SDLC (software development lifecycle)
• Previous experience in software development
• Familiarity with blockchain and cryptocurrency concepts
• Professional certification (ex: Society for Technical Communication)
• Experience in using XML and other content management tools to create documentation, such as Zendesk, Salesforce, and Paligo

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.