About the Job

Red Hat Customer Content Services team is seeking a Technical Writer to join our Red Hat Enterprise Linux (RHEL) documentation team. In this role, you will be the voice of Red Hat's technical authority, creating content that helps customers achieve their business and technical goals with Red Hat products. You will collaborate with content strategists, product managers, product engineers, support engineers and other stakeholders to understand the customer's perspective and create effective content solutions.

Job Responsibilities

• Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of RHEL
• Effectively manage documentation projects and deliver customer-focused documentation
• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
• Keep up to date changes of our offerings, customer use cases, and support issues
• Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

Skills & Experience

• Ability to contribute to complex technical documents including feature descriptions, customer use cases, and release notes using industry best practices
• Experience and comfort with agile development methodologies and fast delivery
• Familiarity with version control systems and markup languages; experience and comfort with Git and AsciiDoc is preferred
• Awareness of topic-based, modular authoring
• Ability to actively engage subject matter experts, and follow through on commitments
• Good English language skills (both written & verbal)

Nice to Have:

• Knowledge of and experience with operating within a Linux environment using the command line is a plus
• Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds is an advantage