About the Job

The Zoom Developer Advocacy team works to determine the success of developers and global audiences building on the Zoom Developer Platform. Working as an engineer, technical communicator, and community advocate, you will work to enable developers building with the Zoom Video SDK.

At Zoom, we believe in delivering happiness to everyone we interact with. We strive to be humble, lift up those around us, and grow every day. If you’re eager to help others, teach, and learn, we’d be happy to have you. 

Job Responsibilities

In this role, you’ll be a proactive member of the Zoom Developer community. Thinking creatively, you’ll work to determine the success of developers and customers building with our Video SDK with a primary focus on supporting JavaScript developers. 

As a member of the team, you will: 

• Assist developers directly on our community forums and chat channels.
• Become an expert in developing applications using the Zoom Video SDK
• Author sample applications and sample code to help guide developer implementation
• Channel community feedback and your own perspective to advocate for improvements to developer experience.

Skills & Experience

We’re looking for team-oriented people who can understand the needs of a developer community and work proactively to deliver happiness. That background can include things like: 

• Bachelors of Science or higher degree in Computer Science, or a related technical discipline.
• Experience in developer support, developer advocacy, software engineering, or related developer-facing roles.
• Strong grasp of client-side JavaScript and web development. A major focus of this role will be working with our Video SDK for web.
• Experience working with third party developer tools, including technical documentation, APIs, SDKs, and client libraries. 
• Experience participating in developer communities, through conferences, blogs, and hackathons.
• A community-focused approach to achieving developer platform success. 
• Effective communication with developers in written and virtual settings.
• A good understanding of how APIs and SDKs are designed and implemented; however, you might not have created one yet.
• Humility, gratitude, a service-oriented set of values, and a drive to deliver happiness to those around you.
• A willingness to challenge yourself and current assumptions in a growth and team-oriented mindset.
• Experience working with developers building video applications is very helpful. 

Getting Started

Within the first 30 days, you will: 

• Spend time understanding a developer’s experience building with the Zoom Video SDK, familiarizing yourself with sample applications, documentation, and common questions from the community. 
• Shadow and embed yourself with other Developer Support Engineers and cross-functional teams to follow their work and understand the problems we’re working to solve.
• Create a sample application using the Zoom Video SDK in a web framework most familiar to you.
• Document and share your learnings publicly with developers and with internal teams working on the SDK.

Within 60 days: 

• Work directly with developers building on the Zoom Video SDK through our community forum to advise their use of the product 
• Identify common gaps and areas of opportunity to improve developer experience with the Video SDK 

After 90 days: 

• Work to become a prominent community resource, attentive to the needs of all developers and customers building with the Video SDK 
• Build and release new sample applications, reference code, and other guides to meet the needs of the developer community