About the Job

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

The Ripple Product Documentation team is dedicated to delivering accurate, usable content supporting our entire product line. We use the best tools and make them better in-house. We are a diverse team with complementary skills, supporting each other to deliver top documentation. You will report to the Senior Manager, Technical Writer and work with leaders across the company to shape the future of technical content in a growing company. Ideally, you will be based in London or Geneva and be able to work with teams across the globe.

Job Responsibilities

• Engage as part of a cross-functional team with engineering, design, compliance, and other teams on the design and implementation of world-class enterprise software products
• Structure, write, and update conceptual content, tutorials, and API/SDK developer documentation
• Contribute to tools and processes that make documentation and software development more efficient, scalable, and collaborative
• Continuously improve the user and developer experience by creating and iterating on world-class technical content
• Mentor other writers and provide leadership in product areas

Skills & Experience

• 10+ years experience writing documentation for a variety of audiences, including software engineers, system administrators, and API developers/integrators, as well as non-technical end users
• Strong communication and writing skills in English
• Experience documenting web applications, especially at enterprise scale
• Experience with Linux, Git/GitHub, Swagger/OpenAPI, Markdown, and a "docs as code" approach to documentation
• Competence in any mainstream programming language
• An attention to detail and a sense of curiosity
• Approach documentation as an advocate for the user
• A collaborative, team-oriented approach
• May require travel

Bonus skills:

• Building web applications
• Familiarity with Java, Node.js, Python, or C++
• Comfortable with HTML and CSS
• Experience in the finance or banking sector
• Familiarity with cryptocurrency, custody, and security
• Deep knowledge of Atlassian Confluence or Jira
• Swiss French or Swiss German speaking
• Writing samples required