About the Job

At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.

We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more. 

Our team of 400+ is spread across Europe, with offices in Paris, Luxembourg and London. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you’ll be part of a dynamic, flexible, and rapidly growing team.

The Experience team at Mangopay has the exciting mission to build, launch and iterate best-in-class platform experiences for our end-user clients (marketplaces, fintechs and other platforms). A critical part of Experience is enabling developers to easily and efficiently integrate Mangopay, regardless of their use case. Getting this right is vital to the growth of Mangopay.

We are looking for an experienced Technical Writer who will bring precision and consistency to our documentation and ensure good understanding of our technical solutions. 

Collaborating with stakeholders across the business, the Technical Writer will help us to enhance the developer experience and to define a new level of excellence in payment solutions for developers.

 Job Responsibilities

• Creating technical content that shows developers how to use Mangopay and how to get the most out of their Mangopay implementations
• Owning the writing process of technical articles, tutorials and release notes
• Participating in defining a documentation strategy and process: organization, tone of voice, writing guidelines, design
• Develop new documentation formats 
• Collaborating with our Marketing and Academy teams to create blogs, white papers, and other publicly available content

Skills & Experience

• At least 2 years of in-depth work on technical products, as a Technical Writer, Customer Success Manager or Software Engineer. Ideally in fintech or on SaaS products
• Excellent written communication skills in English
• You are attracted to new technologies and coding (even if you are not a developer yourself). API or SDK are not strange words for you
• Product-oriented and user-centric mindset are welcome
• Be collaborative, meticulous and passionate

Application Process

• HR Call
• Interview with the Lead Product Manager
• Use Case (to be prepared at home)
• Interview with the Head of Product
• A last informal meeting with another Product Manager and a member of the Content Team