About the Job

As a Developer Relations Engineer, we are New Relic's voice in the developer community!

Helping level-up software engineers, DevOps, SRE, and operations experts through education and enablement resources. By creating technical content, facilitating workshops, speaking at conferences, and learning in public, we engage New Relic users, engineers, and developer communities, helping them understand the value of observability and how they can effectively apply it in their projects. The role is pivotal to our core strategy - Product Led Growth, via advocacy.

Location(s) 

• Atlanta, Georgia, USA
• New York City, New York, USA
• San Francisco, California, USA
• Vancouver, Washington, USA

Job Responsibilities

Strategy

• Ensure New Relic is seen as an observability leader through teaching advanced observability practices  
• Use metrics and data to drive activities and priorities
• Build opportunities for other New Relic employees to engage with developer communities

Teaching

• Execute New Relic developer growth programs, host meetups, workshops, webinars, and office hours  
• Write blog posts and tutorials, and use social media to share knowledge, request feedback, collaborate, and engage with fellow engineers.
• Create compelling content for developers in various formats: articles, screencasts, tech talks, sample apps, tools, etc
• Provide support via channels such as community Slack, Twitter, StackOverflow, and GitHub 
• Ability to explain technical topics to non-technical people 
• Provide support and mentorship to team members 

Coding

• Build and maintain quickstart samples, demos, example apps, and other developer efficiency tools and enablers 
• Build and detail open-source prototypes to demonstrate using New Relic in conjunction with complementary technologies 

Engaging

• Speak at conferences, live stream, host podcasts, and write articles about observability practices that help engineers solve problems.
• Have active engagement with the DevOps community.
• Actively participate in open-source community efforts. 

Collaborating

• Contribute to and provide feedback on APIs, SDKs, documentation, and product functionality through hands-on development, individual opinion, discussions with the developer community, and by coordinating and running beta/alpha programs. 
• Autonomously seek internal opportunities to advise product, marketing, and sales teams on how best to engage the engineering community. 

Traveling

• Join the conversation by meeting developers where they are - As conditions permit, you could spend as much as 25-30% of your year traveling the world. 

Skills & Experience

• Deep understanding of SRE, DevOps, Engineering technologies, practices, and trends
• Strong technical understanding of New Relic and observability
• Programming experience in multiple languages, e.g., Go, node.js, and Python
• Bachelor of Science in Computer Science or related discipline
• Substantial experience in IT Ops DevOps is also acceptable
• Ability to lead multiple projects at once, to plan and stick to timelines

Bonus points if you have:

• 7+ years of experience in a developer, developer evangelism, or developer relations role at leading technology companies
• Community leadership experience
• Multiple languages, software, and human